Property Management System
Real Estate ERP Solution
Overview
A comprehensive property management ERP system that streamlines real estate operations including tenant management, lease tracking, maintenance workflows, rent collection, and financial reporting.
The Problem
Property management firms typically juggle multiple platforms — one for accounting, another for tenant communication, spreadsheets for lease tracking, and paper forms for maintenance requests. This fragmentation leads to missed rent payments, delayed maintenance, tenant dissatisfaction, and significant revenue leakage.
Architecture & Approach
Built as a unified ERP solution on Frappe/ERPNext, I created custom DocTypes for properties, units, tenants, and leases with interconnected workflows. The system uses Frappe's event-driven architecture to trigger automated notifications, payment reminders, and maintenance escalation procedures.
Technology Stack
Key Features
Tenant Management
Complete tenant lifecycle from application and screening to move-in, communication, and move-out.
Lease Tracking
Automated lease creation, renewal reminders, rent escalation schedules, and document management.
Maintenance Workflow
Tenant-facing maintenance request portal with automated assignment, status tracking, and vendor management.
Rent Collection
Automated invoicing, online payment integration, late fee calculation, and delinquency tracking.
Financial Reporting
Owner statements, P&L by property, expense tracking, and tax preparation reports.
Owner Portal
Real-time portal for property owners to view performance, financials, and occupancy metrics.
Lessons Learned
User adoption depends on the tenant experience — a good tenant portal reduces support calls by 40%.
Automating rent collection and late fee calculation eliminated manual errors and improved cash flow.
Maintenance workflow automation reduced average resolution time from 5 days to under 24 hours.
Building for the property manager's workflow, not against it, was key to successful deployment.